The Complaints Crew concluded which the complaint could well be closed due to participant's acknowledgment that no resolution can be realized.
The player from Greece is dissatisfied Along with the casino’s RTP (Return to Player). We turned down the complaint since the player didn't reply to our messages and questions.
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The participant from Sweden were struggling to redeem loyalty factors at Leon Casino for many months Inspite of staying in contact with customer support. The casino's security crew experienced made this conclusion without the need of supplying an explanation or timeline for resolution, as well as player experienced never ever been in the position to redeem loyalty details.
In step with our evaluation methodology, we calculated the casino’s Safety Index based upon much more than 20 elements, such as its financials, fairness of T&Cs, participant grievances, plus more. The higher the protection Index, the more probably you're to obtain your winnings without having difficulties. 7.5
The participant from Greece is asking for a deposit refund just after he was encouraged to open up a different account in the casino.
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The player from Greece had challenges together with his casino account closure following A prosperous withdrawal ask for. Just after his withdrawal ask for of in excess of 1100 euros had been confirmed, the casino shut his account. The player and his father both employed exactly the same banking account for transactions, which was in opposition to the casino's principles.
The participant from Germany had the account blocked for an audit following accumulating a considerable gain. Later, the extra verification was concluded and also the participant's usage of his account was totally restored. He was permitted to withdraw his winnings. The criticism was shut as 'settled'.
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The player from India has deposited money into casino account but the resources appear to be missing. Player’s grievance continues to be solved productively.
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